Shipping Policy

Please read our shipping terms carefully before placing an order.

1. Introduction

Welcome to hetmita. This Shipping Policy explains how orders are processed, shipped, and delivered through our platform.

By placing an order on hetmita, you agree to this Shipping Policy.

2. Order Processing

• Orders are usually processed within 1–5 business days after confirmation
• Processing time may vary depending on product availability, seller location, weekends, or public holidays
• Customized, bulk, or high-demand products may require additional processing time

Customers will receive order updates through email, SMS, or phone notifications where applicable.

3. Domestic Shipping (India)

Delivery Time

Estimated delivery timelines within India are generally:

• 3–10 business days depending on location and courier availability

Delivery times may vary due to:

• Remote locations
• Weather conditions
• Courier delays
• Government restrictions
• Festival or high-order seasons

Shipping Charges

Shipping charges are calculated based on:

• Product weight
• Delivery location
• Courier partner rates
• Vendor shipping settings

Shipping charges, if applicable, will be shown during checkout.

4. International Shipping

Availability

International shipping may be available for selected products and countries only.

Delivery Timeline

Estimated international delivery time:

• 7–30 business days depending on destination country, customs clearance, and logistics partners

Customs & Import Duties

Customers are responsible for:

• Customs duties
• Import taxes
• VAT/GST charges
• Foreign handling fees

Any delays caused by customs authorities are outside our control.

5. Shipping Partners

Orders may be shipped through third-party courier and logistics providers authorized by hetmita or individual vendors.

Delivery partner availability may vary by region.

6. Order Tracking

Tracking details may be provided once the order is shipped.

Customers can track orders through:

• Courier tracking link
• SMS or email notifications
• Customer support assistance

7. Delayed or Failed Delivery

Delivery delays may occur due to:

• Incorrect address details
• Customer unavailable at delivery location
• Natural disasters or force majeure events
• Courier operational issues

If delivery fails repeatedly, the order may be returned to the seller.

Additional re-shipping charges may apply.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

hetmita is not responsible for losses or delays caused by incorrect addresses or contact details.

9. Damaged Package

If the package appears damaged during delivery:

• Do not accept the package if severely damaged
• Record photos/videos if possible
• Contact support within 48 hours of delivery

Unboxing proof may be required for claims.

10. Lost Shipment

If a shipment is marked delivered but not received:

• Customers must notify support promptly
• Investigation will be initiated with the courier partner

Resolution depends on courier investigation results and seller policies.

11. Contact Information

For shipping-related support:

Email: pandyap991@gmail.com

Phone: +91 7573047375 / +91 9773252283