Return & Refund Policy

Please read our return and refund terms carefully before placing an order.

1. Introduction

Welcome to hetmita. This Return & Refund Policy explains the conditions under which returns, replacements, exchanges, and refunds are accepted on our platform.

By placing an order on hetmita, you agree to this policy.

2. Eligibility for Returns

Products may be eligible for return or replacement if:

• The item received is damaged
• Wrong product was delivered
• Product is defective
• Product is missing parts or accessories

Return eligibility may vary depending on the product category and seller approval.

3. Return Request Timeline

Customers must raise a return or replacement request within:

• 48 hours of delivery for damaged, defective, or incorrect items
• Valid unboxing photos/videos may be required as proof

Requests made after the allowed timeframe may not be accepted.

4. Non-Returnable Products

The following categories are generally non-returnable:

• Beauty & personal care products
• Hygiene items
• Perishable goods
• Digital/downloadable products
• Customized or personalized products
• Bulk or wholesale orders

Certain promotional or clearance sale items may also be non-refundable.

5. Domestic Orders (India)

Returns & Exchanges

• Return approval depends on seller/vendor policy
• Customers may need to pay return shipping charges
• Exchange is subject to stock availability

Refund Process

Once the returned item is received and verified:

• Refunds are processed to the original payment method
• COD refunds may be processed via bank transfer or wallet
• Refund timelines may vary depending on payment provider policies

Shipping charges are generally non-refundable unless the error was from our side.

6. International Orders

• International orders are generally prepaid only
• Returns are accepted only if approved by the seller

Customers are responsible for:

• Reverse shipping charges
• Customs duties
• Import/export fees
• Re-shipping costs

Refunds may be reduced based on applicable international handling charges.

7. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

• Contact support within 48 hours
• Share order details and unboxing proof
• Our team will review and assist with replacement or refund

Failure to provide sufficient proof may result in rejection of the request.

8. Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch, subject to seller approval.

After Shipment

Orders that are already shipped may not be cancelled.

9. Refund Processing Time

Approved refunds are generally processed within 5–10 business days, depending on banks, payment gateways, or financial institutions.

10. Refund Rejection

Refunds or returns may be rejected if:

• Product is used or damaged by customer
• Original packaging is missing
• Return request exceeds allowed timeframe
• Proof of issue is insufficient
• Product falls under non-returnable category

11. Contact Information

For return or refund support:

Email: pandyap991@gmail.com

Phone: +91 7573047375 / +91 9773252283