Please read these terms carefully before using our platform.
Welcome to hetmita. These Terms & Conditions govern your use of our website, mobile applications, vendor portal, travel services, and all related digital platforms operated by hetmita.
By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please discontinue use immediately.
Company / We / Our / Us refers to hetmita
User / Customer means anyone browsing or purchasing through the platform
Vendor / Seller means businesses or individuals selling products/services on hetmita
Platform includes website, mobile app, vendor dashboard, and travel booking services
Service Partners include logistics providers, payment gateways, travel partners, and third-party agencies
To use our services, you must:
Users may be required to provide:
Users are responsible for maintaining the confidentiality of login credentials and OTP verification details.
Users must not:
Violation of these rules may result in suspension or permanent termination of the account.
Certain premium products may require full prepaid payment.
Orders may be automatically cancelled if payment verification fails.
Prices and availability may change without prior notice.
Orders may be cancelled due to:
Eligible prepaid amounts will be refunded accordingly.
Orders are fulfilled through delivery partners and courier services. Delivery timelines may vary depending on location, weather, courier delays, or operational issues.
International shipping depends on customs clearance and third-party logistics providers.
Issues must be reported within 48 hours of delivery along with unboxing proof.
Travel-related services provided through hetmita operate as booking facilitation services only. Airline, hotel, and third-party policies apply separately.
Convenience fees may be non-refundable.
All platform content including branding, graphics, logos, text, and digital assets are the intellectual property of hetmita.
Unauthorized use, reproduction, or distribution is prohibited.
hetmita shall not be held responsible for:
Maximum liability shall be limited to the value of the order placed.
Accounts may be suspended or terminated for:
These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
Email: pandyap991@gmail.com
Phone: +91 7573047375 / +91 9773252283
