Privacy Policy

Please read our privacy practices carefully before using our platform.

1. Introduction

Welcome to hetmita. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, vendor portal, travel services, and related platforms.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information from users:

Personal Information

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Payment-related details
• Government verification documents (if required)

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• App usage data
• Cookies and tracking data

Order & Transaction Information

• Products purchased
• Payment history
• Delivery details
• Refund and return requests

3. How We Use Your Information

We use your information to:

• Process orders and payments
• Deliver products and services
• Provide customer support
• Improve website and app performance
• Prevent fraud and unauthorized activities
• Send updates, offers, and notifications
• Comply with legal obligations

4. Sharing of Information

We may share user information with:

• Vendors and sellers
• Courier and logistics partners
• Payment gateway providers
• Travel partners and service providers
• Legal authorities when required by law

We do not sell personal information to third parties.

5. Payment Security

Payments are processed through secure third-party payment gateways.

hetmita does not store complete debit/credit card information on its servers.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience
• Remember login sessions
• Analyze traffic and usage patterns
• Personalize content and advertisements

Users may disable cookies through browser settings, although some features may not function properly.

7. Data Retention

We retain user information only for as long as necessary for:

• Business operations
• Legal compliance
• Fraud prevention
• Dispute resolution

8. User Rights

Users may request to:

• Access their personal data
• Correct inaccurate information
• Delete account information (subject to legal requirements)
• Opt out of marketing communications

Requests may be reviewed and processed within a reasonable timeframe.

9. Third-Party Links

Our platform may contain links to third-party websites or services.

hetmita is not responsible for the privacy practices or content of external websites.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

11. Data Security

We implement reasonable security measures to protect user information against:

• Unauthorized access
• Misuse
• Data loss
• Alteration or disclosure

However, no online system can guarantee complete security.

12. Policy Updates

We may update this Privacy Policy from time to time without prior notice.

Updated versions will be posted on the platform with revised effective dates.

13. Contact Information

For privacy-related questions or support:

Email: pandyap991@gmail.com

Phone: +91 7573047375 / +91 9773252283