Return & Refund

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

Customers may request a return within 7 days from the date of successful delivery.

To qualify for a return:

Product must be unused and in its original condition.
Original packaging, accessories, manuals, and tags must be included.
Product should not be damaged due to customer misuse.
Valid Order ID or invoice is required.

Non-Returnable Products

The following items are not eligible for return:

Personalized or customized products.
Digital products or downloadable items.

Perishable goods.
Hygiene-sensitive or personal care items after opening.
Products marked as non-returnable on the product page.
Damaged or Incorrect Products

If you receive:

Damaged products
Manufacturing defects
Wrong products
Missing items

Please contact us within 48 hours of delivery with clear photographs and your Order ID for prompt assistance.

Return Approval

All return requests are reviewed by our support team. Approval depends upon product condition and compliance with this policy.

Refund Process

After the returned product passes quality inspection, refunds are processed within 5–7 business days to the original payment method.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to our error, damaged products, or incorrect deliveries.

Cancellation Policy

Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted and the standard return process will apply.

Need Assistance?

For return or refund support, contact:

Email: info@hetmita.com

Phone: +91 9773252283